Enriching Learning Experience

Do you often get the feeling of complete exasperation when you see the terms "Click Here" or "Click There" loosely strewn across online platforms with insufficient context? If so, then it is safe to say that you are en route to having a poor learning experience. The term learning experience represents the "How," "When," and "Where" of learning that shapes the learner's journey.

Learning experiences that add value to the learner’s through accessibility, context and relatability are considered great learning experiences. Learning has evolved from more than just assimilating content, and therefore it becomes important to offer engaging experiences that give learner's a feeling of motivation, excitement, and accomplishment.

What Makes Learning Great?

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    Value to the Learner

    When you create an environment that adds value to the learner, the entire experience feels purposeful where they feel their needs are catered to adequately without unnecessary wastage of time with unwanted content.

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    Enhancing Effectiveness

    If the training has not yielded the desired result, it is because of a failed learning experience. Therefore it crucial to ensure that the learning that is being imparted results in real-time effectiveness.

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    Promotes Further Learning

    A great experience doesn’t just stop at imparting information, it inspires and encourages learners to pursue learning beyond a specific course while applying their learning to practical scenarios.

MRCC LEARNING EXPERIENCE SOLUTIONS

The Need for Soft Skills Training

Typically, workplace training includes hard skill or technical skill training as they are considered to be the most essential and important for employee performance in alignment with the business goals. However, over the years soft skills development has become critical and is linked to higher levels of professional and organizational growth. Simply put, soft skills are the personality, people, and communication skills of an individual and their interactions with others in and outside the workplace. These inter and intra-personal skills could include active learning, creativity, critical thinking and analysis, complex problem-solving, leadership, emotional intelligence, reasoning, self-motivation, communication, conflict resolution, and adaptability.

MRCC Offerings

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    Digital Online Modules

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    Simulation-based Courses

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    Mobile Optimization

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    Microlearning

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    Customer Persona Learning

  • Digital Online Modules

  • Our, on-the-go online modules help assess learner behavior and improve their soft skills. They equip employees with the skills needed to converse with clients appropriately.
  • Simulation-based Courses

  • We develop courses that simulate real-life work scenarios to provide learners with an opportunity to apply the learning and training first-hand.
  • Mobile Optimization

  • Our learning content is optimized for mobile compatibility across devices so that learners can access their learning content anytime and anywhere.
  • Microlearning

  • We simplify complex topics into comprehendible nuggets that allow learners to grasp difficult situations and communicate with clarity, and confidence.
  • Customer Persona Learning

  • Our courses enhance customer persona learning, thus enabling employees to identify clients based on their body language, tone, speech, and situations.

Benefits

  • Drives communication, presentation, and negotiation
  • Enhances interactivity and collaboration
  • Ensures effective customer service and handling
  • Allows for increased productivity and boosts sales
  • Improves problem-solving and critical thinking skills
  • Applies knowledge to real-life scenarios
  • Enhances teamwork and increases retention
  • Results in better teamwork and higher employee retention
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The Need for Customer Service Training

An organization is often viewed and judged on its ability to deliver quality customer service to its customers. This often pivots on the training, experience, and qualification of their customer service team, so it becomes imperative for any organization to invest in and maintain effective training for its customer service teams. Customer service is a way for an organization to connect with its customers, resolve issues, and show care. Customer service training in areas like client interaction, client grievance handling, and other support skills allows employees to understand each customer's unique disposition, thereby allowing them to connect with them and serve them confidently.

MRCC Offerings

Customer service training can be tailored to depend on the situation and requirements of service with the primary agenda of supporting the customer.

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    Instructor-led Training Courses (In-person or Online)

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    One-on-One Training Courses (Mentoring)

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    On-the-Job Training Courses

  • Instructor-led Training Courses (In-person or Online)

  • This type of training facilitated by an instructor enables conversation and knowledge sharing in groups that are great when it comes to developing communication skills.
  • One-on-One Training Courses (Mentoring)

  • This type of training course involves a mentor from the organization who provides useful information to perhaps a new employee to help him/her get well-versed with the ropes of customer service.
  • On-the-Job Training Courses

  • These training courses deal with real-life situations accompanied by a sense of practicality and call-to-action whereby the learners can apply this knowledge and skills and put it to use in real-time.

Benefits

  • Higher employee motivation and engagement
  • Increases customer satisfaction
  • Promotes employee/trainee self-confidence and motivation
  • Boosts customer loyalty
  • Enhances brand image
  • Gathers valuable feedback
  • Gains more business and increase revenue
  • Ensures excellence in customer service
   
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Sales Enablement

Does your sales team get tongue-tied when they are asked questions about their competitors? Are they facing difficulty in keeping up with the competition? When it comes to sales, every interaction and every impression counts, and it becomes essentially important for the sales team to cash in on every opportunity. This is where MRCC’s services and solutions can empower your sales team to have meaningful conversations with clients about their issues and challenges enabling them to convey their sales pitch perfectly. In addition to our experience and expertise, we can support your sales teams with the right tools and data to makes handling complex deals feel like a breeze.

MRCC Offerings

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    Mobile-friendly content

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    Microlearning

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    Real-life scenario learning

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    Adaptive Coaching

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    Mobile-friendly content

  • The sales team is perpetually on the move therefore anywhere, anytime access to training becomes mandatory. Mobile-friendly learning not only helps in delivering advanced training on-the-go but also maximizes the effectiveness of the training program.
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    Microlearning

  • This approach works brilliantly for those with short attention spans as it focuses on few, specific key takeaways. This not only enhances learner engagement but also facilitates learning to the point of use.
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    Real-life scenario learning

  • This training method helps in depicting context which enables learners to enhance their selling and negotiating skills as well as improving the method by which they handle and converse with customers.
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    Adaptive Coaching

  • This involves a tailored learning experience that fits perfectly with individual learning needs. This training method adapts to the skill level and understanding of the learner.

Benefits

  • Aligns team around business-oriented goals
  • Equips sales teams with actionable insights for effective conversion
  • Strengthens communication skills
  • Gains user insights through product training
  • Provides qualified leads generation
  • Reduces the time needed to close the deal
  • Boosts enthusiasm
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The Need for Employee Onboarding

There’s an age-old saying that states “The first impression is the last impression.” That pretty much explains why training managers and HR managers strive to deliver the best possible onboarding learning experience to their new employees. Onboarding is essentially the process of transferring knowledge and skills and integrating new employees into the organization. It is a critical task to break the initial ice and create a welcoming experience for your employees. Organizations worldwide have therefore realized that it is extremely vital to follow a proper onboarding process that involves interactive and engaging activities that make the new hires feel involved and connected.

Reasons for Onboarding

  • Builds Confidence
  • Aids Effective Communication
  • Improves Performance
  • Helps in Building a Social Circle
  • Increases Retention
  • Provides Valuable Feedback

MRCC Offerings

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    Digital Learning Modules

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    Explainer Videos

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    Virtual Reality

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    Gamification

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    Microlearning

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    Assessment & Quizzes

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    Feedback

  • Digital Learning Modules

  • These modules are readily available, mobile-friendly, on-the-go eLearning modules that cover the company’s values, vision, objectives, strategies, legal and procedural formalities, dos and don’ts, etc.
  • Explainer Videos

  • These are short videos where top management welcomes and addresses new employees and training videos on certain tools and techniques.
  • Virtual Reality

  • VR gives new employees an opportunity to apply their learning and training through real-life work-scenario simulations.
  • Gamification

  • This adds fun to learning and training by incorporating game-based methods where employees can be tasked with a challenge in a game that allows them to discover and enhance their skills.
  • Microlearning

  • Microlearning uses small digestible content nuggets about the skills, competencies, strategies, and knowledge required to do the job effectively.
  • Assessment & Quizzes

  • In order to check and monitor the effectiveness of the learning and training process, an assortment of assessments and quizzes may be utilized.
  • Feedback

  • Immediate feedback can be provided by supervisors or peers on the overall performance.

Benefits

  • High engagement solutions
  • Reduced labor cost
  • Improved candidate-to-employee experience
  • Reduced complex manual processes
  • Increased efficiency and transparency
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The Need for Process & Compliance Training

Process and Compliance training is a fundamental unavoidable business requirement that all organizations need to adhere to, but gone are the days of conducting lengthy and mundane PPT sessions. With MRCC, you can bid adieu to the age-old methods of compliance training and bring in modernized techniques that integrate digital technology into training to create a lasting impression. Understanding and adhering to applicable regulations and policies concerning your organization is a vital requirement, and failure to do so can lead to serious penalties. Therefore, by leveraging our assistance for governance and compliance training you can effectively mitigate several security risks and challenges.

MRCC Offerings

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    Scenario-based Learning

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    Game-based Learning

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    2D and 3D Animations

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    Augmented Reality and Virtual Reality

  • Scenario-based Learning

  • Scenario-based learning courses put learners in the center of the action, allowing them to explore and get a first-hand experience. Because they are personalized and made role-specific, learning is much more effective and efficient.
  • Game-based Learning

  • This approach piques the learner’s interest and encourages them to interact better with the content, which ultimately leads to higher knowledge retention and enhanced performance.
  • 2D and 3D Animations

  • Animations in learning not only add a spark of interest and enthusiasm in compliance training but they can be rendered extremely useful for handling complex topics like ethics training.
  • Augmented Reality and Virtual Reality

  • AR and VR training is ideal for reducing risks and is perhaps the most brilliant way to offer your learners an immersive learning environment that allows them to practice their skills and understand the outcomes of their actions.

Benefits

  • Better accessibility
  • Higher engagement
  • Improved retention
  • Reduced costs
  • Flexible learning pace
  • Improved reporting and monitoring
  • Safer work environment
  • Reusability

Why Choose Us?

Through our efforts to try and create an enhanced learning experience, we’ve deduced that learning will only seem relevant if it can create a connection with the learner. Therefore our vast suite of specifically designed managed learning services aims at offering a transformative L&D experience to achieve the desired and measurable results.